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In inclusive user research: moderating sessions we covered the skills and techniques that help researchers run sessions smoothly and collect valuable insights. The second post in our Inclusive user research series discusses some of the unique challenges posed by findings from sessions run with people with disabilities, and advice on how to analyse them.

A user story usually focuses on the value a software feature will deliver to an end-user, and an accessibility user story is no different. Whether you need to write an accessibility user story to fix issues found in an accessibility review, as part of a business case, or as part of your service delivery plan, there’s not much that you need to do differently.

If you've taken the time to understand WCAG 2.1 Level AAA and have spent time testing WCAG 2.1 Level AAA, what do you do with the results?

A list is generally agreed to be a series of words or phrases that are grouped together for a reason. That reason might be to remember the items we want from the store, to share our top five favourite movies, or to write down the steps needed to complete a task.

In an ideal world, products and services would be designed so that every person experienced them in an equitable and comparable way. However, sometimes it is necessary to justify to stakeholders why the proper time, money, and resources need to be dedicated to embed accessible practises.

Most websites have common areas of content like a header and footer, a main content area, and one or more navigation blocks. Sighted people can identify these areas based on the way they're styled and the content they contain, but people who are blind cannot do that quite as efficiently. Landmarks, like headings and lists, offer screen reader users a more comparable experience for identifying and navigating between different areas of content.

Session timeouts are designed to protect privacy and security, but if they’re implemented incorrectly, they can prevent people from completing tasks on a website.

Well structured content helps everybody understand and navigate documents. When coded properly in the HTML, headings, lists, and landmarks help people who use screen readers (software that reads what’s on screen) both scan and navigate pages.

Colour is a valuable tool for communicating meaning. But if you can't see colour, then meaning is lost. Always plan to use colour to convey meaning in combination with another means of identification.

Good contrast is about using colours that provide enough variation between the content and background. This is particularly important for people who have conditions that affect vision or colour perception, as well as people browsing on mobile in different light conditions.