Corporate governance posts
Sustainable accessibility: compliance, culture, and capability
Accessibility programmes often fail to make an impact. But, in our experience, they don't fail because of a lack of standards or budget. They fail because the organisation focuses all of their efforts on compliance, with nothing else in place to support that work.
Financial Conduct Authority guidance on supporting vulnerable people
If you work in financial services, you may be familiar with the UK Financial Conduct Authority's (FCA) FG21/1 Guidance for Vulnerable Customers which outlines what organisations should do to support vulnerable customers.
While targeted at FCA-regulated services, it's a useful set of guidelines for all organisations to keep in mind when supporting vulnerable customers, some of whom may also be disabled.
Is your board getting accessibility governance right?
When it comes to digital matters, most boards consider privacy, security, and, increasingly, AI risk. But all too often, accessibility risk is not managed with the same level of discipline. Whereas accessibility delivery can be delegated, accountability for accessibility risk oversight cannot.
