Our Blog
Sustainable accessibility: compliance, culture, and capability
Accessibility programmes often fail to make an impact. But, in our experience, they don't fail because of a lack of standards or budget. They fail because the organisation focuses all of their efforts on compliance, with nothing else in place to support that work.
Financial Conduct Authority guidance on supporting vulnerable people
If you work in financial services, you may be familiar with the UK Financial Conduct Authority's (FCA) FG21/1 Guidance for Vulnerable Customers which outlines what organisations should do to support vulnerable customers.
While targeted at FCA-regulated services, it's a useful set of guidelines for all organisations to keep in mind when supporting vulnerable customers, some of whom may also be disabled.
Foundations: accessibility roles and responsibilities
Accessibility is a team responsibility, but each role has a different job. The best teams know not just their own responsibilities, but everyone else's too. Here's what good looks like across the disciplines that build digital products and services.
Designing for people with no or limited mobility
People with limited or no mobility use a wide range of assistive technology, alternative input devices, and accessibility settings to interact with digital content. As you design your websites and mobile apps, how can you ensure they work well for them? This post explores important considerations for designing for people with moving disabilities.
Is your board getting accessibility governance right?
When it comes to digital matters, most boards consider privacy, security, and, increasingly, AI risk. But all too often, accessibility risk is not managed with the same level of discipline. Whereas accessibility delivery can be delegated, accountability for accessibility risk oversight cannot.
Should native app screen titles be headings?
Many screens in native apps include a screen title that summarises the contents of the screen, but these titles are often not identified as headings to screen readers. In this post, we look into some of the reasons why this might be the case, and why this is an example of the challenges involved in applying WCAG to native apps.
Accessibility in the age of AI
Artificial Intelligence (AI) is now used by many teams, in many organisations. With its promise of improved efficiency and speed, it's easy to see why. But what does the widespread adoption of AI mean for accessibility?
Designing for people with reading disabilities
Design can overlook reading disabilities, but many people struggle to process written text. This post explains how to design digital content that's easier for everyone to read.
Designing for people who are D/deaf
We don't often think about design in relation to the needs and expectations of D/deaf people. However, many of the choices we make when designing products and services - from the positioning and labelling of items to the selection of form elements and the use of plain language - can have a significant impact on the experience of D/deaf people.
Designing accessible documents
Designing accessible documents means considering the needs and preferences of all people from the start. When documents are well-designed, they are easier to read and navigate for everybody.
