Helpdesk

What we'll do

We support you following an assessment, alongside our training courses, or whenever accessibility questions arise across strategy, design, development, testing, and governance. You get direct access to our Accessibility Specialists, providing a fast, reliable way to get answers when you need them through through communication channels you already use.

What you'll get

Questions are answered as they arise by our Accessibility Specialists helping teams move forward with confidence rather than waiting for formal reviews or relying on assumptions. Because support is delivered alongside day-to-day work, you get guidance that reflects the realities of your product, priorities, and delivery constraints.

Helpdesk can help you with:

• Accessibility guidance: understanding requirements, standards, patterns, and recommended approaches
• Design and development support: reviewing proposed solutions and answering implementation questions before issues become expensive to fix
• Assessment follow-up: helping teams understand findings, prioritise fixes, and work through recommendations
• Best practice advice: guidance on accessibility patterns, usability considerations, assistive technology behaviour, and inclusive design approaches
• Decision support: a trusted place to sense-check ideas, discuss trade-offs, and resolve uncertainties

The result is informed decision-making and teams that become increasingly capable of handling accessibility questions for themselves.

Other ways we can help

Helpdesk supports you in making confident accessibility decisions as work happens. Many organisations combine Helpdesk with:

• Agile Usability Testing to understand how disabled people experience your product and validate changes through rapid, iterative testing
• Assessments to understand current accessibility issues and identify priorities for improvement
• Training to build the knowledge and skills needed to address accessibility issues effectively

Looking for something else? Browse our other services.