Agile Usability Testing
Designed to fit around your sprint and release schedules, our Agile Usability Testing service gives you rapid actionable feedback from disabled people, so you can identify usability issues early and improve continuously as your product evolves.
What we'll do
We work with you to define your research goals and a testing cadence that fits your sprint or release schedule. We then recruit disabled people from our UX Network and conduct moderated usability testing focused on the areas you want to explore. Your team can observe sessions directly, helping them understand how people experience your product, validate decisions, and identify opportunities for improvement.
What you'll get
You get evidence-based insights by combining feedback from disabled people with analysis from our experienced Accessibility Specialists that help you understand what people experienced, why it matters, and what to do next.
Each round of testing is designed to fit into delivery cycles and produce findings that you can act on quickly. This includes:
- Focused research planning: research goals, participant profiles, testing cadence, session logistics, and test scripts that keep each round aligned with your priorities
- Actionable findings and prioritisation: a findings debrief, a concise summary report, an issue trackers, participant quotes, and recommended actions that help you decide what to improve next
- Research evidence: anonymised session recordings and video highlights that help you build understanding and support informed decisions
The result is a clearer understanding of where your products to well, where they break down, and what improvements will have the greatest impact.
I strongly feel that, by helping us unpack customer insights across rail, aviation, hospitality and entertainment, you've contributed to shaping a strategy that puts the needs and voices of disabled people at the centre.
Giorgio Venturi, Head of Design, Transreport
Other ways we can help
Agile Usability Testing helps you understand how disabled people experience products in practice. Many organisations combine it with:
- Assessments to understand current accessibility issues and identify priorities for improvement
- Training to build the knowledge and skills needed to address accessibility issues effectively
- User Research Mentoring to help your user researchers confidently include disabled people in their research and build lasting inclusive research practices
Looking for something else? Browse our other services.
We like to listen
Wherever you are in your accessibility journey, get in touch if you have a project or idea.